Have you ever had a Bad Disneyland Hotel Experience? In this video I tell you about my recent bad experience at the Disneyland Hotel with a focus on how they turned it around. If you’ve ever stayed at (or are planning a trip) to the Disneyland Hotel, you know how high your expectations can be. But with expectations so high, we have a long way to fall if something goes wrong. What sets Disney properties apart is how they handle a bad experience.
Things to note about this video:
1. The manager did not know I review hotels
2. I was very polite in all of my encounters (you attract more bees with honey)
3. I did not expect or ask for anything…I just wanted the problem fixed
4. I had just gone through the most stressful 2 years of my life with my husband being diagnosed with a serious auto-immune disease.
Have you had a cast member go the extra mile? Give them a cast compliment!
1. Note their name, the date, time and location of your interaction
2. Let Disney know about it! You can visit a Guest Relations location at any hotel or park, or go on social media! For quick encounters, I like to send a tweet to @DisneylandToday and use the Hashtag #CastCompliment but for ones like what happened in this video, I make the effort to visit a Guest Relations location.
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Planning a trip to the Disneyland Resort in sunny California and don’t know where to stay? Check out some of our other Honest Hotel Reviews:
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