Home Website Review Solution: (SMTP-SSL) Port Is Disabled – Consult Your Network Admin
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Solution: (SMTP-SSL) Port Is Disabled – Consult Your Network Admin

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The Problem

From time to time I will get an odd error when setting up scanning to email on a Sharp copier that says:

“(SMTP-SSL) Port is disabled. Consult your system admin.”

I’ll admit, this error had me puzzled the first few times I saw it, and I thought the problem was within the router, not in the Sharp printer. The first time I saw the error I worked around it and used an SMTP server that didn’t require SSL. Since those servers are becoming more and more difficult to find lately, I decided to figure out why this error was being generated by my copiers. The solution was simpler than I originally thought it would be. It was in an area of the web interface that we technicians don’t normally fumble around in, the security settings.

The Solution

If you’re getting the “(SMTP-SSL) Port is disabled. Consult your system admin.” error, here is the quick fix. Before we get started you’ll need to know the Sharp copier’s IP address. I’ll assume you already know how to get into the web GUI if you’re setting up scan to email, but if you don’t know the IP address of the copier you can print a NIC page with this information on it.

1. From the Sharp’s IP accessed web interface first login as an administrator by clicking Login at the top right corner. The default administrator password is “admin” by default. If this password does not work you’ll need to contact your Sharp dealer to see if they know it, or to reset it.

2. Next, click Security Settings at the bottom of the left menu, then click Port Control underneath Security Settings.

3. Scroll down on the Port Control page to find the Client Port area, then look for the SMTP-SSL option, enable it, then click submit at the bottom of the page.

At this point you should be able to scan to email with an SMTP server that requires SSL. I’m not sure why this port setting is disabled from time to time, but at least there is a quick fix for it.

To verify your connection to the SMTP server click Network Settings on the left menu.

Scroll down to the SMTP section, and click Execute on the connection test. A popup will ask if you want to run the test with the displayed DNS servers, say OK, then you should have your successful reply.

By Collin Grimes

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