Home Car Review Talking Cars with Consumer Reports #42: Tesla Model S Problems | Consumer Reports
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Talking Cars with Consumer Reports #42: Tesla Model S Problems | Consumer Reports

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Sure, the electric Tesla Model S is the top-scoring car in Consumer Reports ratings, and their owners love them. But over 15,000 miles of driving, the Model S we bought has had more than a few problems.
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We talk about those issues, public reaction, and what it all means. Next we discuss another electric car, the BMW i3. It’s unlike any BMW you’ve ever seen. Bringing things back to more “normal” cars, we introduce our 2015 Subaru Outback test car. Subaru’s been listening, because they fixed a lot of the shortcomings in previous Outbacks. Finally, we answer whether a first-time new car buyer should get an Outback and plan ahead for kids.

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Comment(30)

  1. God I hate CR when it comes to cars/trucks. I wish they would stick to blenders and
    leave auto reviews to the car magazines.

  2. Tesla "cars" are just fancy golf carts. I will race any assclown with a Tesla $100,000 + "car" and I will drive a honda, from San francisco to Los Angeles. See you in LA in about 2 days and I hope you like the town of little Panocha and Gorman because you are going to be there for hours. Just because you wasted your money on a golf cart, don't get mad that your golf cart "car" has problems.

  3. These cars use Platinum in the battery cells, which is a rare earth metal more so than gold. If we are willing to go to war over oil, consider going to war over platinum. It is primarily mined out of South Africa making us reliant once again on foreign resources that can be used to manipulate the economy, you think they are expensive now just wait.

  4. This is so irritating to watch because if you turn the volume up high enough for them to be intelligible when they're mumbling and whispering to eachother,, you get your ears blown out when they laugh. Evidently the technical geniuses at CR have never heard of dynamic audio compression.

  5. Tesla is a truly ground-breaking company.  With so much in that car that is so new I am amazed it hasn't had more problems.  I have watched videos from Tesla owners and the company has been very responsive and fixed their minor problems very quickly, for free, without any hidden charges… and even fixed service bulletin issues for free even when they were not presenting a problem on the vehicle in question. 

    One gentleman had two issues I do not think Tesla handled well…
    1) Negative camber on the drivers side rear wheel.  That thing leaned in at a very steep angle and Tesla did not correct it properly.
    2) His rear hatch would hit the bumper and it was wearing through the paint.  Their "fix" was to unscrew the rubber stoppers until they were about to fall out… and they did not replace the damaged bumper. 

    They may have replaced it later because he said he was going to address the issue with them further.  Still, all the little fiddly bits they fixed for free.. the pickup of the car and dropping off a loaner… This is much better service than you will get from GM.

  6. Tesla did show me how to solve the Blank Screen problems. First, press two buttons on the steering wheel simultaneously for three second. Then, everything will be reset. Screen will work again. So don't worry about the screen problems. When you parked under the sun for hours, it might happened again. All you have to do is reset it again, it will return normal.

  7. Regarding the young guy who wants to buy a Subaru and drive it long term, I would say avoid it like the plague. It's the only Japanese car I know that is unreliable, and after about 100K miles will start to give you problems. The best long term investment is Toyota, followed by Honda.

  8. 15k miles and it already had a few serious issues…
    My father has a Mitsubishi X and it has already made a bit over 300k km(google it, ~186k miles), he had 0! Yes, 0! issues with it. It never broke, no issues since 2007(when my father bought it brand new).

  9. So it's completely unfair to take their "Buy" rating off the car when issues are common, yet easily fixed, and only in older versions of the Model S. Potential model S buyers aren't going to be buying cars from 2013/2014 anyways. Issues already addressed in new cars.

  10. Tesla is following the Lexus model of customer satisfaction and standing behind your product.
    Good for you !!! Other companies can learn a lesson from this.
    I have a Lexus so I speak from personal experience.

  11. Tesla has little glitches just like any but when you have any problems , you call them up and they come to your home , drop off another car for you , fixes it , then delivers your car to your door step …Now who else does that????

  12. This is what i have concluded Tesla owners or fans fall in the category of Cross Fitters,Vegans,Feminists, or any new age hippie if you do not agree with everything what they say or point anything wrong with that they say or believe in they get really REALLY butt hurt

  13. So, where's the update? Tesla has been making improvements over the past 18 months since this video was posted. Where's the update, CR?

  14. How dare you compare the BMW i3 to the Chevy Volt!? Are you kidding? The Volt can drive across the nation on gas . . . the i3 could NEVER. VERY bad comparison. COMPLETELY different vehicles.

  15. If the computer hangs you can't get the charging door open… Come on Elon… I hope the Model 3 has less of the flashy gimmicks and plenty of manual overrides when the PC screws up!
    Mr Venom does not strike me as a prospective EV buyer…

  16. model 3 is sooooo boring, and tesla use conventional technology to pick up your car of the future, and also loan you a standard gas powered car when your car of the future breaks down (urmmm) i have watched lots of tesla vids and there are tons of problems and the ones you have mentioned are extremely common problems on these cars.

  17. If these people think that this tin can is "innovative", they should rather watch a video here on youtube titled:

    Tearing Down the Model T of Our Time – Autoline After Hours 284

  18. The man in the center chair's job is to interrupt the other two people? Very annoying!

  19. My cheap ford escape has gone 35K miles without any issues except a placard getting paint stripped on the back. Tesla has a long ways to go.

  20. Tesla is the biggest modern day bubble. Wow. How can people be so stupid and drink Musk's kool aid. Unbelievable. Massive ponzi scheme

  21. new.product.should.have a little bit problem it's normal, but look at.brigth.side no.gas, no maintenant.and no pollution, what you need.

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